Loan Collection Call Centre Agent

Responsibilities

• Make follow-up calls and communicate professionally with customers.
• Assist in negotiating repayment plans and updating payment options.
• Keep accurate records of interactions, payments, and customer feedback.
• Support the development and execution of debt recovery strategies.
• Prepare simple reports on collections progress.
• Collaborate with internal teams such as Accounts, Sales, and Legal.
• Update customer information and account status on company systems.

Requirements

• OND/HND/B.Sc in any discipline.
• Basic computer skills (MS Office).
• Good communication and interpersonal skills.
• Must have a smartphone.