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Senior Customer Success Manager, Fintech
LagosSeniorFull TimePosted 14 Apr 2026
Job description
About the Role
We are looking for a Senior Customer Success Manager with deep Telecoms industry experience to lead strategic relationships with mobile operator partners and drive expansion of AI-powered lending and credit scoring solutions.
Responsibilities
- Lead and expand strategic relationships with mobile operator partners
- Act as a trusted advisor to the Senior VP Commercial at operational and executive levels
- Drive cross-selling and expansion opportunities for AI-powered lending and credit scoring solutions
- Ensure delivery of business outcomes aligned with partner fintech and telecom strategies
- Manage the success, growth, and long-term value of designated accounts
Requirements
- 8+ years of experience in B2B Account Management
- Minimum 4 years of experience in the Telecoms industry
- Bachelor's degree
- Strong understanding of the local cultural, political, and regulatory landscape
- Experience in Telecoms CVM, VAS, or digital financial services is preferred
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Salary range
₦800,000 – ₦1,300,000 /moTypeFull Time
LevelSenior
LocationLagos
IndustryTelecommunications & ICT
Posted14 Apr 2026
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About Novek Limited
Novek Limited is a Lagos-based app studio building digital products for everyday Africans. We research real problems, build solutions that work in the African context, and scale them across the continent. Our products are live, growing, and used by real people and we're just getting started. We move fast, we care about quality, and we only build things that actually matter.
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