Teller - Dawakin Kudu MFB

CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.

Our Microfinance Bank is committed to providing accessible, secure, and customer-focused financial services to individuals, SMEs, and communities across Kano State.

Job Title: Teller

Job Type: Full Time

Level: Junior - Mid Level

Purpose Statement

We are seeking a detail-oriented and trustworthy Teller to manage daily cash transactions and provide efficient counter services at our Dawakin Kudu branch.

The successful candidate will be responsible for processing customer deposits, withdrawals, transfers, and other over-the-counter transactions while ensuring accuracy, regulatory compliance, and exceptional customer service. The role requires a high level of integrity, strong attention to detail, and strict adherence to internal controls and cash management procedures.

Cash & Transaction Processing

• Process customer deposits, withdrawals, transfers, loan repayments, and other over-the-counter transactions accurately and efficiently.
  

• Verify customer identities and transaction documentation before processing.
  

• Ensure all transactions are posted accurately on the Bank's core banking system.
  

• Process cash and cheque transactions in accordance with approved operational procedures.
  

Cash Management

• Maintain an assigned cash till and ensure it balances at the beginning and end of each business day.
  

• Conduct daily cash counts and reconcile cash balances.
  

• Escalate cash shortages, excesses, or discrepancies immediately.
  

• Ensure proper handling, sorting, and safeguarding of cash and other negotiable instruments.
  

Customer Service

• Provide prompt, courteous, and professional service to customers.
  

• Respond to customer enquiries relating to transactions and account services.
  

• Direct customers requiring specialized services from the appropriate department.
  

• Promote a positive customer experience at every interaction.
  

Compliance & Risk Management

• Ensure strict compliance with CBN regulations, AML/CFT requirements, KYC policies, and internal operational procedures.
  

• Detect and promptly report suspicious or unusual transactions.
  

• Adhere to cash handling limits and operational control procedures.
  

• Maintain complete and accurate transaction records for audit purposes.
  

Operational Support

• Assist with daily branch opening and closing procedures.
  

• Support vault operations in line with approved procedures where required.
  

• Maintain cleanliness and organization of the teller workstation.
  

• Participate in periodic cash audits and operational reviews.
  

Key Performance Indicators (KPIs)

• Transaction Processing Accuracy
  

• Daily Cash Balancing Accuracy
  

• Cash Shortage/Overage Rate
  

• Transaction Turnaround Time (TAT)
  

• Customer Service Satisfaction
  

• Compliance with Cash Handling Procedures
  

• KYC & AML Compliance
  

• Audit Findings and Exceptions
  

• 0% Error Rate
  

• Operational SLA Compliance
  

Requirements

Benefits