Customer Service Representative (csr)

Requirements

• HND or Bachelor’s Degree in any discipline
• Good verbal and written communication skills
• Strong computer literacy
• Ability to remain calm and professional under pressure
• Previous customer service experience is an advantage
• Strong problem-solving and interpersonal skills

Key Responsibilities

• Attend to customers via phone, email, or chat
• Provide accurate product and service information
• Resolve customer complaints and escalate issues when necessary
• Update and maintain records in the CRM system
• Ensure high levels of customer satisfaction