Customer Service Email Supervisor

🏢 Company: Leadway Properties and Investment

Key Responsibilities

• Respond promptly and professionally to general business and life insurance enquiries via email using A365 and Dynamics CRM.
• Educate clients on insurance products that best suit their needs.
• Provide accurate information on insurance policies, coverage options, and premium rates.
• Advise customers on general and life insurance quotations.
• Generate motor and travel insurance quotes.
• Issue travel insurance certificates.
• Send manual renewal notifications via email.
• Liaise with the underwriting team for policy endorsements and revisions.
• Work closely with the claims team to facilitate claim registration and processing.

Requirements

Academic Qualifications

• Bachelor’s Degree or HND in Social Sciences or a related discipline.
• Master’s Degree or Customer Service certification is an added advantage.

Experience & Skills

• Minimum of 1–5+ years of customer service experience.
• Ability to handle difficult customers and resolve complex complaints professionally.
• High level of professionalism and confidentiality.
• Strong interpersonal and presentation skills.
• Excellent relationship-building and teamwork abilities.
• Strong written and verbal communication skills.
• Good analytical and problem-solving skills.
• Effective time management skills.