Customer Service Representative

About the Role

Handle customer inquiries, provide support, resolve complaints, and ensure a positive customer experience across all communication channels for Wecleanit Services Limited.

Responsibilities

• Respond to customer inquiries professionally and promptly.
• Handle complaints and provide effective resolutions.
• Maintain strong customer relationships and satisfaction.
• Record and track customer interactions accurately.
• Support service delivery and operational efficiency.
• Escalate complex issues where necessary.
• Ensure a positive brand experience at all touchpoints.

Requirements

• Strong communication and interpersonal skills.
• Customer service or support experience is an advantage.
• Ability to handle complaints professionally.
• Good problem-solving and multitasking skills.
• Ability to work in a fast-paced environment.