Bumpa Expert Lead - Account Management

About the Role

We are hiring a Bumpa Expert Lead to drive growth, retention, and success of top e-commerce merchants while leading a team of Account Managers.

Responsibilities

• Drive growth, retention, and success of top e-commerce merchants
• Lead and develop a team of Bumpa Experts (Account Managers)
• Act as a strategic business partner to high-impact accounts
• Manage merchant success motions from onboarding to expansion and advocacy
• Partner with Product, Sales, and Support to scale merchant outcomes
• Shape Merchant Success strategy and improve operational processes

Requirements

• Bachelor's degree in a relevant field
• 4–6 years of experience in Customer Success, Account Management, or Merchant Growth
• Experience in B2B/SaaS industries
• Proven track record in revenue expansion and retention
• Experience mentoring or leading teams
• Strong analytical mindset and data-driven decision-making skills