What you'll do - Respond to customer enquiries by phone, email, WhatsApp, and social media - Resolve complaints quickly and escalate complex issues to the right team - Record customer interactions and feedback accurately - Follow up to confirm issues are fully resolved - Meet daily response-time and satisfaction targets What we're looking for - OND/HND/BSc in any field - 1+ year of customer service experience (fresh graduates with strong communication skills are welcome) - Excellent spoken and written English - Patient, polite, and good at problem-solving - Comfortable with computers and basic CRM or Microsoft Office tools - Able to work shifts if needed - Must live in or near [Lagos area, e.g. Ikeja, Lekki, Yaba] What we offer - Competitive salary paid on time - Transport allowance / HMO / pension - Training and clear career growth - Friendly team and supportive management