Job Title: Service Sales Lead
Location: Iyana-Ipaja, Lagos
Workmode: Fulltime-Onsite, (Shift)
Sector: Engineering
Job Responsibilities:
The Service Sales Lead (SSL) is responsible for driving residential & commercial service revenue by converting inbound service opportunities, developing recurring client relationships, and producing accurate, timely, and profitable quotes for multi-trade work. This role supports the company's field operations by coordinating closely with technicians, translating technical findings into commercial proposals, and maintaining accountability for the full sales cycle.
The SSL plays a pivotal role in customer engagement, pricing discipline, and operational coordination. The ideal candidate will have a strong commercial mindset, exceptional communication skills, and the ability to operate effectively in a fast-paced service environment. Deep HVAC or trade knowledge is not required, but the candidate must be able to collaborate with technicians to validate scopes and equipment recommendations.
Sales & Revenue Generation:
- Qualify inbound service requests and convert them into closed commercial service orders.
- Prepare accurate, cost-controlled quotes for repairs, replacements, PM work, and special projects.
- Develop and maintain relationships with facilities managers, procurement teams, and national account stakeholders.
- Proactively follow up on open proposals, pending quotes, and recurring opportunities.
- Achieve monthly and quarterly revenue, margin, and conversion targets.
Client Relationship Management:
- Act as the primary point of contact for commercial clients across companys footprint.
- Conduct structured follow-ups, virtual consultations, and proposal reviews with customers.
- Manage customer expectations regarding timelines, service scope, pricing, and logistics.
- Support client retention strategies through consistent communication and value delivery.
Technical Collaboration & Scoping:
- Partner with field technicians to convert on-site diagnostics and equipment findings into clear proposals.
- Validate and refine scopes of work using the companys price book and historical estimates.
- Ensure all proposals include accurate labor, materials, equipment specifications, and exclusions.
- Assist in identifying cross-sell opportunities across companys multi-trade portfolio.
Requirements:
- Bachelor's or HND degree in Business Administration, Marketing, Mass Communication, Economics or other related degrees
- 3+ years of experience in service sales, facilities maintenance, construction services, or B2B commercial services.
- Very Strong Communication skills
- Proficiency in CRM, service management, or dispatch software (e.g., Workiz).
- Ability to read technician notes, scopes, and equipment recommendations and convert them into commercial proposals.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Basic understanding of MEP building systems preferred.