Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Security Manager, you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Maintain effective communication and positive working relationships across all hotel departments, ensuring security concerns are promptly addressed.
- Liaise with government agencies and law enforcement authorities as required, maintaining effective working relationships and ensuring timely escalation of security matters.
- Coordinate additional security personnel for conferences, banquets and other hotel functions, ensuring 100% coverage of approved security deployment plans.
- Supervise security patrols across the hotel’s perimeter, guest rooms, offices, storage areas, public areas and function rooms, ensuring 100% completion and documentation of scheduled patrols.
- Support the hotel's compliance with local fire safety and general safety legislation, ensuring identified compliance gaps are reported and corrective actions followed up.
- Ensure the Security Department operates in accordance with applicable safety regulations, company policies and established procedures.
- Maintain knowledge of relevant P.A.C.E. codes of practice and ensure their application where required.
- Conduct regular security and fire safety inspections to identify potential hazards, prevent fire incidents and ensure safe means of escape, with all identified hazards documented and escalated for corrective action.
- Investigate reported thefts and security incidents, ensuring all cases are documented, investigated and escalated appropriately, with investigation updates provided within agreed timelines.
- Direct and coordinate security personnel, ensuring effective implementation of departmental safety and security procedures and full compliance with assigned duties.
- Provide security guidance and support to other departments, ensuring reported security concerns receive timely attention and resolution.
- Prepare accurate incident reports and ensure 100% of reported incidents and allegations are recorded, investigated and followed up.
- Work closely with Department Heads to ensure Team Members understand and fulfil their security responsibilities.
- Plan, coordinate and deliver regular security awareness and safety training, targeting 100% completion of scheduled training for relevant Team Members.
- Maintain a thorough understanding of the company's terrorism response procedures and ensure relevant information is communicated to Team Members through regular awareness sessions.
- Maintain a thorough understanding of hotel fire, emergency and evacuation procedures, ensuring scheduled drills are conducted, documented and followed by corrective action where necessary.
- Oversee hotel key control across all departments, ensuring 100% compliance with key issuance, return, documentation and audit procedures.
- Monitor security performance indicators, identify recurring risks and recommend improvements to strengthen the hotel's overall security operations.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
Bachelor's degree or equivalent qualification in Security Management, Criminology, Law Enforcement, Risk Management or a related field.
Must have a professional background in security, law enforcement or military service.
Minimum of 5 – 7 years' experience in security operations, preferably within the hospitality industry, with at least 3 – 5 years in a supervisory role.
Good knowledge of security management practices, risk assessment, emergency response and incident investigation.
Knowledge of local fire safety regulations, occupational health and safety requirements, and relevant security legislation.
Training or certification in Fire Safety, First Aid, Emergency Response or Security Management is an added advantage.
Strong leadership, communication, problem-solving and decision-making skills.
Ability to manage security personnel, coordinate security operations and work effectively with internal and external stakeholders.
Proficiency in incident reporting, record keeping and basic computer applications.
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.