HOSPITAL PROCESS ANALYST - ABUJA
Industry: Healthcare / Medical Services
Department: Hospital Administration / Quality & Performance (Non-Clinical)
Location: Abuja, Nigeria
Grade: NS12–NS13
Reports To: Head of Hospital Administration, with a functional reporting line to the Chief Medical Officer on clinical workflow matters
Supervisory Responsibility: Leads improvement project teams drawn from clinical and non-clinical departments as assigned
Experience: Minimum of 5 years
Monthly Salary Range: ₦919,880 – ₦1,011,868
Job Purpose
The Hospital Process Analyst will measure, analyse and improve clinical and operational workflows across the hospital to enhance efficiency, service quality and patient experience. The role will focus on optimising patient journeys, reducing waiting times, improving bed turnover and departmental throughput, and ensuring that process improvements are measurable, evidence-based and sustainable.
Key Responsibilities
- Map and analyse end-to-end patient journeys across outpatient services, inpatient care, emergency services, theatres, diagnostics and pharmacy to identify bottlenecks, delays, rework and process inefficiencies.
- Develop, monitor and maintain operational performance indicators, including patient waiting times, average length of stay, bed turnover, occupancy rates, theatre utilisation, laboratory and imaging turnaround times, pharmacy processing times and clinic throughput.
- Extract, validate and analyse operational data from the Hospital Information System (HIS), departmental records and other approved sources.
- Investigate data-quality issues and collaborate with relevant departments to improve the accuracy, consistency and reliability of operational reporting.
- Design and implement process-improvement initiatives using recognised methodologies such as Lean, Six Sigma, Plan-Do-Study-Act (PDSA) cycles, root-cause analysis and demand-and-capacity modelling.
- Conduct time-and-motion studies, queue assessments and capacity analyses to improve clinic scheduling, bed utilisation and theatre operations.
- Develop and present operational dashboards, performance reports and analytical insights to departmental heads and executive management.
- Review, develop and update standard operating procedures, workflow documentation and process maps arising from improvement initiatives.
- Facilitate multidisciplinary workshops involving clinical and non-clinical teams to design, test and implement improved workflows.
- Monitor the effectiveness of implemented changes and recommend corrective action where expected improvements are not sustained.
- Support quality assurance, regulatory compliance and hospital accreditation activities through validated operational data and performance analysis.
- Identify opportunities for automation, improved resource utilisation and process standardisation across hospital departments.
- Maintain the confidentiality and security of patient-related and operational data in accordance with applicable data-protection requirements and hospital policies.
Key Performance Indicators (KPIs)
Performance will be assessed based on:
- Reduction in average and 90th-percentile outpatient waiting times against established baselines.
- Improvement in bed turnover intervals, average length of stay and bed occupancy against agreed targets.
- Improvement in theatre utilisation and reduction in cancellations or delays attributable to operational process issues.
- Reduction in turnaround times for laboratory, imaging, pharmacy and discharge processes.
- Number of improvement projects successfully delivered and the proportion of improvements sustained 90 days after implementation.
- Timeliness, accuracy and completeness of operational dashboards and management reports.
- Improvement in patient experience measures relating to waiting times and care coordination.
- Quality of process documentation and adherence to revised standard operating procedures.
Academic Qualifications
Essential
- A bachelor's degree in Industrial Engineering, Systems Engineering, Statistics, Data Science, Health Information Management, Health Sciences, Operations Management, Economics or another relevant quantitative discipline.
- Completion of the National Youth Service Corps (NYSC) programme or a valid exemption, where applicable.
Desirable
- A postgraduate qualification in Health Systems, Operations Research, Public Health, Health Informatics, Business Analytics or a related field.
Professional Registration, Licence and Certification
Essential
- This is a non-clinical analytical role; professional healthcare registration is not mandatory unless required by the candidate's underlying regulated professional discipline.
- Candidates who are registered health professionals must maintain current registration and a valid practising licence where applicable.
Desirable
- Lean or Six Sigma certification at Green Belt level or above.
- Certification in Quality Improvement, Health Informatics, Data Analytics or Project Management.
Required Experience
Essential
- A minimum of five years of relevant experience in process analysis, operational improvement, performance management, business analysis or healthcare analytics.
- Demonstrable experience in process mapping, workflow analysis and operational redesign.
- Experience working with operational datasets and preparing analytical reports to support management decision-making.
- Evidence of successfully delivering at least one documented process-improvement project with measurable outcomes.
Role-Specific Experience
- Experience in a hospital or healthcare delivery environment, with practical understanding of patient flow, clinic scheduling, bed management or departmental operations.
- Experience collaborating with multidisciplinary teams to assess operational challenges and implement process improvements.
Desirable
- Experience analysing data from Hospital Information Systems (HIS) or Electronic Medical Record (EMR) platforms.
- Exposure to healthcare accreditation, quality management systems or clinical governance processes.
- Experience facilitating improvement projects involving clinicians, nursing teams and non-clinical departments.
Knowledge, Skills and Competencies
- Strong understanding of process mapping techniques, including value-stream mapping, swim-lane diagrams, workflow analysis and root-cause analysis.
- Practical knowledge of Lean, Six Sigma, PDSA cycles, demand-and-capacity analysis and continuous improvement methodologies.
- Strong quantitative, analytical and data-management skills.
- Advanced proficiency in Microsoft Excel and working knowledge of at least one of the following: SQL, Power BI, Tableau, Python or R.
- Understanding of hospital operations, patient pathways and clinical terminology sufficient to engage effectively with clinical teams.
- Ability to translate complex data into clear, actionable recommendations for operational and executive audiences.
- Strong project management, facilitation, documentation and stakeholder-engagement skills.
- Ability to influence teams and drive improvements without relying on direct line-management authority.
- High standards of data integrity, accuracy, confidentiality and professional discretion.
- Strong problem-solving abilities, attention to detail and commitment to measurable operational outcomes.
Working Relationships
Internal Stakeholders
- Head of Hospital Administration
- Chief Medical Officer and Heads of Clinical Departments
- Nursing Leadership
- Health Records and Information Technology Teams
- Quality Assurance and Performance Management
- Finance Department
- Managed Care Services
External Stakeholders
- Peer hospitals and healthcare institutions for performance benchmarking
- Accreditation and quality-assurance bodies
- Hospital Information System and analytics vendors, as assigned
Ideal Candidate Profile
The ideal candidate is a highly analytical and results-oriented professional with strong process-improvement capabilities and an understanding of hospital operations. The candidate should be able to translate operational data into practical recommendations, engage effectively with clinical and non-clinical stakeholders, and deliver measurable improvements in efficiency, patient flow, resource utilisation and service quality.
How to Apply
Interested and qualified candidates should send their updated CV to [email protected], using Hospital Process Analyst – Abuja as the email subject.
Only candidates who meet the stated requirements will be shortlisted.
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