To oversee the technical and operational delivery of facility management services, ensuring the efficient, safe, reliable, and cost-effective operation and maintenance of building infrastructure, equipment, and services in line with contractual, statutory, HSE, and service quality requirements.
Key Responsibilities
- Manage the day-to-day technical and operational activities across the facility.
- Ensure effective operation and maintenance of electrical, mechanical, plumbing, HVAC, fire protection, building fabric and other critical building systems.
- Develop and implement preventive and corrective maintenance programmes.
- Supervise technical personnel, artisans, vendors and service contractors.
- Monitor equipment performance, breakdowns, maintenance schedules and service response times.
- Ensure effective use of CMMS/work-order management systems for maintenance planning and reporting.
- Conduct regular facility inspections and identify technical defects, operational risks and improvement opportunities.
- Coordinate planned and reactive maintenance activities while minimising disruption to occupants and business operations.
- Manage service providers and contractors, ensuring compliance with agreed SLAs, scope of work and quality standards.
- Monitor technical consumables, spare parts, tools and maintenance resources.
- Review technical quotations and provide recommendations on repairs, replacement and improvement works.
- Support energy-efficiency initiatives and monitor utility consumption.
- Ensure compliance with statutory inspection, certification and regulatory requirements.
- Participate in emergency preparedness, business continuity and incident response activities.
- Prepare technical and operational reports, including maintenance performance, breakdown analysis, energy consumption and facility condition reports.
- Monitor operational expenditure and contribute to effective cost management.
- Ensure compliance with HSE, QMS, company policies and client requirements.
- Drive continuous improvement in facility reliability, service quality and customer satisfaction.
Key Performance Indicators
- Planned Preventive Maintenance (PPM) compliance
- Equipment uptime/reliability
- Breakdown response and resolution time
- SLA compliance
- Maintenance cost efficiency
- Energy/utilities consumption
- Contractor performance
- HSE compliance
- Client/customer satisfaction
- Audit/QMS compliance
- Bachelor’s degree/HND in Mechanical, Electrical, Building Services, Facilities Management, or a related discipline.
- Professional certification in Facilities Management, Engineering, Project Management or a related field is an advantage.
- 7–9 years’ relevant experience, preferably in facilities management, commercial real estate, industrial, residential or mixed-use facilities.
- Strong knowledge of MEP systems, building operations and maintenance.
- Experience managing technical teams and contractors.
- Working knowledge of CMMS and facility management systems.
- Good knowledge of HSE and statutory requirements.
Key Competencies
- Technical and facilities management expertise
- People management
- Problem-solving and troubleshooting
- Contractor/vendor management
- Cost management
- Client relationship management
- Report writing and analytical skills
- Communication and interpersonal skills
- Good professional appearance and attitude.
- Diplomatic, tactful, discreet, flexible, resourceful and dependable
- Excellent leadership and project management skills
- Ability to work independently and as part of a team
- Outstanding organizational skills
- Strong attention to detail and a commitment to maintaining high safety standards.