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Location: Abuja
Job summary: As the Account manager, your responsibilities typically include a range of duties that span a
combination of sales, customer relationship management, and strategic planning responsibilities.
Here's a
breakdown of the duties:
Sales and Business Development:
1. Client Acquisition: - Identify and target potential clients within the assigned territory or industry. - Prospect new business opportunities through networking, cold calling, and other lead generation
methods. - Conduct sales presentations and product demonstrations to prospective clients.
2. Account Development: - Nurture and develop relationships with existing clients to identify upselling and cross-selling
opportunities. - Understand clients' business needs and objectives to propose tailored solutions. - Negotiate contracts and pricing agreements to maximize revenue and profitability.
3. Pipeline Management: - Manage the sales pipeline, including lead generation, qualification, and progression. - Track and report sales activities, forecasts, and results using CRM (Customer Relationship
Management) software. - Develop and implement sales strategies to achieve revenue targets and growth objectives.
Customer Relationship Management:
1. Client Communication: - Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in
a timely manner. - Build strong, trust-based relationships with key decision-makers and stakeholders. - Conduct regular check-ins and business reviews to ensure client satisfaction and identify areas
for improvement.
2. Issue Resolution: - Act as a liaison between clients and internal teams to resolve any issues or challenges that arise. - Provide proactive problem-solving and troubleshooting support to ensure customer success.
3. Client Retention: - Implement retention strategies to reduce churn and increase client loyalty. - Anticipate client needs and proactively offer value-added services or solutions. - Solicit feedback from clients to assess satisfaction levels and identify areas for improvement.
Strategic Planning and Collaboration:
1. Market Analysis: - Stay informed about industry trends, market dynamics, and competitive landscape. - Conduct market research and analysis to identify new business opportunities and potential
threats.
2. Cross-Functional Collaboration: - Collaborate with internal teams, including sales, marketing, product development, and customer
support, to deliver integrated solutions and address client needs effectively.
- Provide insights and feedback from clients to inform product development and service
enhancements.
3. Strategic Account Planning: - Develop and execute strategic account plans for key clients, outlining objectives, tactics, and
timelines. - Identify opportunities for growth and expansion within existing accounts, and develop strategies
to capitalize on them.
Skills and Qualifications:
1. Proven experience in sales or account management, preferably in a B2B environment.
2. Strong communication, negotiation, and interpersonal skills.
3. Ability to build and maintain long-term client relationships.
4. Strategic thinking and problem-solving abilities.
5. Results-oriented with a track record of achieving sales targets and KPIs.
6. Proficiency in CRM software and MS Office applications.
7. Bachelor's degree in business, marketing, or a related field (preferred).
8. Minimum of 4 years in a similar position
What We Offer:
A dynamic and supportive work environment with opportunities for professional growth and development. A chance to contribute significantly to the shaping of governance and leadership in Nigeria. Competitive salary and benefits commensurate with experience and qualifications
Application Process:
Interested candidates should submit a cover letter and resume/CV while applying for this role.