Key Responsibilities
1. Operational Leadership & Strategy:
· Develop and implement operational strategies, policies, and procedures to enhance efficiency and scalability across the agency.
· Oversee the entire project lifecycle, ensuring seamless workflow from client brief to final delivery.
· Act as a bridge between the creative, accounts, strategy, and finance departments to ensure alignment and collaboration.
2. Project & Program Management:
· Utilize expert project management skills to plan, execute, and finalize projects according to strict deadlines and budgets.
· Implement and manage project management methodologies and tools to track progress and performance.
· Proactively identify and mitigate project risks and resolve operational issues swiftly.
3. Team Management & Development:
· Lead, mentor, and inspire a cross-functional operations team, including project managers, traffic managers, and coordinators.
· Foster a culture of high performance, continuous improvement, and accountability.
· Conduct performance reviews, facilitate training, and support career development for team members.
4. Financial Management & Cost Optimization:
· Own the agency's operational budget, focusing on rigorous cost optimization without compromising on quality or creativity.
· Analyze operational costs, identify areas for efficiency gains, and implement cost-saving measures.
· Work with the finance department to improve project profitability and resource allocation.
5. Client & Vendor Relations:
· Leverage superior negotiation skills to manage contracts with vendors, media houses, production partners, and freelancers.
· Occasionally step in to support the accounts team in high-stakes client negotiations and relationship management.
6. Process Improvement:
· Apply a systematic and analytical approach (a significant plus of an engineering background) to diagnose operational bottlenecks and design robust solutions.
· Standardize and document core processes to ensure consistency and quality in all deliverables.
Requirements
Qualifications & Experience
· Bachelor's degree in Business Administration, Engineering, or a related field. An MBA or Master's is a plus.
· Must have 7+ years of operational management experience, with a significant portion spent within an advertising firm or a related creative agency.
· Proven expertise in Project Management and Project Planning, with a certification like PMP/PRINCE2 being a strong advantage.
· Demonstrable experience in Team Management and leadership.
· Strong background in financial management and cost optimization strategies.
Required Skills & Competencies
· Exceptional Project Management Skills: Mastery in planning, scheduling, resource allocation, and risk management.
· Strategic Negotiator: Outstanding negotiation skills with a proven ability to secure favorable terms.
· Analytical Problem-Solver: Ability to use data and metrics to drive operational decisions. (The engineering background is a significant plus here.)
· Leadership & People Management: Inspirational leader who can build, motivate, and retain high-performing teams.
· Financial Acumen: Strong understanding of budgeting, forecasting, and cost control.
· Excellent Communication: Fluent in both verbal and written English, with the ability to communicate effectively with all stakeholders.
· Resilience: Thrives in a fast-paced, high-pressure, and deadline-driven environment.