Role Summary: Supports the design, setting up, configuration, monitoring, maintenance and improvement of network connectivity across stores, offices and other business locations.
Key Responsibilities:
- Monitor network links and devices, and escalate outages or performance issues.
- Assist with troubleshooting LAN, WAN, Wi-Fi and internet connectivity issues.
- Support installation and configuration of routers, switches, firewalls and access points.
- Liaise with internet service providers on fault resolution and new link rollouts.
-Support VPN configuration and connectivity
- Maintain network documentation, diagrams and asset records.