Manager, Learning, Knowledge Management, and Reporting

Background

Launched in 2016, the Global Health Supply Chain-Procurement and Supply Management (GHSC-PSM) project ensures the uninterrupted supply of health commodities to prevent suffering, save lives, and create a brighter future for families. In Nigeria, GHSC-PSM procures commodities and provides system-strengthening support to improve supply chains for HIV/AIDS and malaria.

Panagora Group, a woman-owned small business, provides professional labor to support the GHSC-PSM Nigeria country office's strategic engagement, advocacy, knowledge management and communications activities.

This Manager, Learning, Knowledge Management, and Reporting position will be a key Performance, Learning, and Strategic Impact (PLSI) Department member. The role is responsible for supporting the implementation of the PLSI strategy by driving learning initiatives, managing knowledge systems and archives, and ensuring robust documentation and reporting of project activities and performance. This is a fixed-term, full-time position based in Abuja, Nigeria through June 30, 2027.

Principal Duties and Responsibilities:

The Manager, Learning, Knowledge Management, and Reporting will:

A. Learning and Adaptive Management:

1. Implement Learning Initiatives: Support the implementation of innovative learning and adaptive management approaches, interventions, and events (e.g., forums, workshops, conferences) aligned with GHSC-PSM best practices and the PLSI strategy, fostering self-reliance and ownership by the Government of Nigeria.
   
2. Facilitate Cross-Learning: Actively support and facilitate cross-learning processes and knowledge sharing among project implementation teams at central, regional, and state levels, including debriefings and lessons learned sessions from technical activities.
   
3. Support Data-Driven Learning: Collaborate with PLSI and technical teams to support the development and testing of data visualization tools, methods, and analytics that foster learning and adaptive management.
   
4. Promote Adaptive Management Capacity: Contribute to initiatives that build the capacity of project staff and partners in learning and adaptive management techniques, leveraging informational sources and research methods (observations, assessments, surveys, reports).
   

B. Knowledge Management, Archiving, and Documentation:

1. Oversee Documentation Processes: Support and oversee all project documentation efforts, ensuring that all aspects of the GHSC-PSM implementation process are systematically and adequately documented.
   
2. Manage Knowledge Archives: Establish, maintain, and manage a centralized knowledge management system (e.g., SharePoint), including a classification system for all GHSC-PSM documents. Ensure archives are accessible, up-to-date, and vital documents are preserved.
   
3. Implement Document Management Policies: Contribute to the development and support the implementation of the project's document management policy, including the collection, conservation, processing, and communication of archives.
   
4. Provide Information Services: Serve as a key resource for project personnel, providing reference and information services on internal documents and archives, and responding effectively to user requests.
   

C. Technical Reporting and Performance Information:

1. Support Performance Reporting Systems: Maintain and support the GHSC-PSM performance reporting system, ensuring information is complete, current, and readily available for analysis and decision-making.
   
2. Facilitate Reporting Adherence: Work with project staff to ensure the requirements and processes for performance and technical reporting are understood and consistently adhered to.
   
3. Contribute to Report Preparation: Support the preparation, compilation, completion, and distribution of high-quality performance and technical reports (e.g., technical briefs, success stories) for internal and external stakeholder groups, ensuring clarity and accuracy.
   
4. Harness Lessons for Communication: Support efforts to harness project experiences, lessons learned, and successes into compelling communication products.
   

D. General:

1. Carry out additional responsibilities as assigned by the Director, PLSI.
   

Requirements

• A Bachelor’s or Master’s Degree in Management, Organizational Development, Communications, Journalism, Public Relations, Library Science, Knowledge Management, Public Health, International Development, Education, or a related field.
  
• Minimum of seven (7) years of progressive experience in learning, knowledge management, communications, documentation, and/or technical reporting, preferably within complex international development programs. Experience with USG and/or Department of State funded projects and public health supply chains is strongly preferred.
  
• Demonstrated expertise in facilitating learning and adaptive management efforts, including experience applying design thinking principles and coordinating learning events using diverse adult and organizational learning methodologies.
  
• Proven experience in developing and managing knowledge management systems (e.g., SharePoint), documentation processes, and archives.
  
• Excellent command of the English language (verbal and written) with a proven ability to synthesize and communicate complex information clearly and persuasively for diverse audiences (writing samples may be requested).
  
• Strong research, analytical, and organizational skills with the proven ability to manage multiple priorities, meet tight deadlines, and manage projects effectively in a fast-paced environment.
  
• Excellent interpersonal skills with a demonstrated ability to establish and maintain strong working relationships with staff at all levels, partners, and stakeholders.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with graphics programs and webinar platforms.
  
• Values-driven with exceptional integrity, committed to ensuring a safe working environment and equal opportunities.