# IT Support & Network Associate
## Summary
We are seeking a motivated and technically proficient individual to join our Information Technology Services team in the role of IT Support & Network Associate. This entry-level position is critical for maintaining the operational integrity of our digital infrastructure and ensuring seamless service delivery to internal users. The successful candidate will serve as the first line of defense for technical issues, managing network connectivity, deploying software solutions, and providing comprehensive support to end-users. This role demands a proactive approach to problem-solving, a strong commitment to ethical standards and data confidentiality, and the ability to adapt quickly to evolving technological landscapes. By upholding business continuity and implementing robust risk management practices, this position plays a vital role in safeguarding our organization's assets and productivity.
## Responsibilities
* Monitor and maintain LAN and WAN infrastructure to ensure optimal network performance and availability.
* Provide timely and effective software and user support, resolving technical incidents to minimize downtime.
* Execute software deployment initiatives and manage equipment handling with care and precision.
* Conduct thorough troubleshooting of hardware and software issues to identify root causes and implement lasting solutions.
* Prepare and maintain accurate reporting and documentation regarding technical activities, data entry, and system configurations.
* Uphold strict confidentiality and discretion while handling sensitive organizational information.
* Collaborate effectively with team members to foster a culture of teamwork and shared accountability.
* Apply analytical skills to assess risks, make informed decisions, and ensure quality control in all technical operations.
* Demonstrate integrity and ethical behavior in all professional interactions and technical tasks.
* Utilize Microsoft Office and Google Workspace tools efficiently for daily administrative and reporting functions.
## Requirements
* Possess basic IT skills and a solid foundation in computer literacy suitable for an entry-level role.
* Have 0-2 years of relevant work experience in information technology services or a related field.
* Demonstrate proficiency in configuring network components and managing LAN/WAN environments.
* Exhibit strong analytical skills and the ability to make sound decisions under pressure.
* Show adaptability and a willingness to learn new technologies and processes.
* Maintain a high standard of accountability and integrity in daily tasks.
* Possess excellent communication skills for effective teamwork and user interaction.
* Be familiar with business continuity principles and risk management strategies.
* Display the ability to handle equipment manually and safely.
* Have a proven track record of confidentiality and discretion when dealing with proprietary data.