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Customer Support Specialist
Typically responds in 4 days
RemoteMidFull TimePosted 29 Mar 2026
Job description
We are looking for a proactive and empathetic Customer Support Specialist to deliver exceptional service to our members.
Key Responsibilities
- Resolve member inquiries and support tickets across email, phone & messaging
- Handle escalated support cases with urgency and professionalism
- Provide high-touch service for enterprise and strategic accounts
- Keep internal content accurate and up-to-date
- Analyze support trends and CSAT feedback to identify improvement opportunities
- De-escalate challenging situations with empathy and professionalism
Requirements
- Proven ability to handle multiple priorities with strong attention to detail
- Experience managing escalations or interfacing with enterprise customers is a plus
- Strong phone and written communication skills
- Comfortable with MS Office, Google Suite, and Zendesk
- Proactive problem-solving mindset with exceptional time management
- Work Hours: 9am – 5pm EST, Monday – Friday
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Salary range
₦150,000 – ₦350,000 /moPosition closed
This role has been archived and is no longer accepting new applications.
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TypeFull Time
LevelMid
LocationRemote
IndustryE-commerce & Retail
Posted29 Mar 2026
₦
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About Wave Unlimited
Wave Unlimited is a company located in the heart of Abuja
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