Customer Support Specialist

We are looking for a proactive and empathetic Customer Support Specialist to deliver exceptional service to our members.

Key Responsibilities

• Resolve member inquiries and support tickets across email, phone & messaging
• Handle escalated support cases with urgency and professionalism
• Provide high-touch service for enterprise and strategic accounts
• Keep internal content accurate and up-to-date
• Analyze support trends and CSAT feedback to identify improvement opportunities
• De-escalate challenging situations with empathy and professionalism

Requirements

• Proven ability to handle multiple priorities with strong attention to detail
• Experience managing escalations or interfacing with enterprise customers is a plus
• Strong phone and written communication skills
• Comfortable with MS Office, Google Suite, and Zendesk
• Proactive problem-solving mindset with exceptional time management
• Work Hours: 9am – 5pm EST, Monday – Friday