Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are fully resolved.
• Provide information about products, services, policies, and procedures.
• Escalate complex issues to the appropriate department when necessary.
• Process orders, payments, refunds, or service requests as required.