1. Customer Support
- Respond to customer inquiries via phone, email, chat, or in person.
- Assist in resolving product/service-related issues promptly and professionally.
- Follow up with customers to ensure satisfaction and issue resolution.
2. Order & Payment Support
- Assist in processing customer orders and confirming transactions.
- Support tracking, delivery updates, and handling returns/exchanges.
- Work with the team to follow up on pending payments and confirmations.
3. E-commerce & Shop Floor Assistance
- Provide support for e-commerce-related client requests.
- Help with customer picks on the shop floor, ensuring smooth shopping experiences.
- Update product and order information on internal systems when required.
4. Client Relationship Management
- Maintain accurate customer records and interaction logs in CRM tools.
- Provide feedback and suggestions based on customer needs and recurring issues.
- Assist in categorising clients for follow-up and retention activities.
5. Team Support & Collaboration
- Support senior staff with administrative and customer service tasks.
- Work with colleagues to meet service targets and improve customer engagement.
- Participate in customer service week activities, events, or training sessions.
6. Perform additional tasks as assigned to support Customer Experience and CRM Initiatives.
Requirements
- A minimum of HND/Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field.
- At least 6 months to 1 year of experience in customer service, customer support, retail, or a related role. Internship experience is an added advantage.
- Strong verbal and written communication skills.
- Good interpersonal skills and a customer-focused attitude.
- Basic computer skills and familiarity with Microsoft Office or Google Workspace.
- Good organisational skills, attention to detail, and the ability to multitask.
- Ability to work effectively in a fast-paced environment.
Benefits
What We Offer
Competitive salary.
Opportunity to gain hands-on experience in customer service, e-commerce, and customer relationship management.
Practical exposure to customer experience operations within a luxury retail environment.
Opportunity to develop professional skills and build valuable industry experience.
A collaborative and dynamic work environment.