As a Customer Success Associate, you will perform administrative duties to achieve after-sales support for long-term growth of the company. You will manage schedules, coordinate travel arrangements, prepare reports, and perform various tasks to facilitate Customer Success.
For this role, your duties would include the following:
- Manage calendars, schedule appointments, meetings, and events.
- Coordinate travel arrangements, itineraries, and accommodation.
- Prepare and distribute reports, presentations, and other work materials as required.
- Develop and manage workplaces and effective filing systems, both physical and digital.
- Provide administrative support for meetings, webinars, workshops.
- Consult with stakeholders, including sales, marketing, and product teams.
- Maintain confidentiality and handle sensitive information with discretion.
- Perform other related administrative tasks as required.
- Coordinate training sessions, workshops, and other customer success initiatives.
- Assist in developing and maintaining customer success metrics and dashboards.
- Provide data entry and management support for customer success-related data.
Requirements
The following requirements apply for this role:
- Two years of experience as a personal assistant, administrative assistant, or in a related role.
- Excellent communication, organizational, and time management skills.
- Proficiency in Zoho Workplace apps (preferred), Microsoft 365 apps such as Outlook, Word, Excel, PowerPoint and Google Workspace.
- Ability to maintain confidentiality and manage sensitive information.
- Strong diligence and critical thinking skills.
- Ability to work in a challenging environment and prioritize multiple tasks.
- High school diploma or higher degree in Computer Engineering (preferred), Computer Science (acceptable), Business Administration (relevant), or related fields.
Qualifications
The following are qualifications we consider as "Nice to Have":
- Experience working in a customer-facing role or in the tech industry.
- Familiarity with apps in Zoho One or Zoho CRM Plus.
- Certification in administrative assistance or a related field.
Benefits
- Competitive salary and benefits package.
- Opportunity to work on projects across the globe.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements, including remote work options.
- Access to innovative tools and technologies.
- A culture that values diversity, equity, and inclusion.