We are looking for a dynamic professional who can build
strong customer relationships, manage client communications, enhance customer
experience, and represent the organisation professionally across various
communication channels.The successful candidate will serve as a key link between
the organisation and its customers, clients, and stakeholders, ensuring timely
communication, effective issue resolution, and high customer satisfaction.
KEY RESPONSIBILITIES
- Build and maintain strong relationships with customers and
key clients.
• Manage customer enquiries, complaints, feedback, and
follow-ups.
- Ensure timely and professional communication with
customers and stakeholders.
- Monitor customer satisfaction and identify areas for
improvement.
- Develop strategies to improve customer retention and
loyalty.
- Coordinate client meetings, engagement activities, and
follow-ups.
- Prepare and manage professional customer-facing communications.
- Track customer complaints, feedback, resolutions, and
engagement metrics.
- Work closely with Sales, Marketing, Operations, and other
departments to improve customer experience.
- Support corporate communications and maintain the
organisation's professional image.
- Prepare regular customer relationship and communication
reports for management.
Requirements
- Bachelor's degree or HND in Business Administration,
Communications, Marketing, Public Relations, Mass Communication, or a related
field.
- 3–5 years of relevant experience in Customer
Relationship Management, Communications, Client Service, Public Relations,
Sales Support, or a related role.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-management
skills.
- Excellent interpersonal, negotiation, and
conflict-resolution abilities.
- Strong organisational, follow-up, and problem-solving
skills.
- Proficiency in Microsoft Office and
CRM/customer-management tools.
- Ability to work under pressure and manage multiple
priorities.
- Professional appearance, confidence, emotional
intelligence, and a strong customer-focused mindset.