- Welcome and greet customers in a warm manner.
- Follow up with sales leads and close them accordingly.
- Merchandise the store in line with the Alara brand guidelines to encourage sales.
- Ensure a high level of customer satisfaction through excellent service.
- Maintain outstanding store conditions and visual merchandising standards.
- Ascertain customers’ needs and wants and meet them accordingly.
- Manage point-of-sale processes.
- Accurately describe product features and benefits to customers.
- Maintain an updated record of customer data.
- Perform opening and closing store processes daily.
- Maintain relationships with all customers and manage their needs.
- Upsell and cross-sell products to customers based on discretion.
- Determine bills by getting the total price and tax on merchandise.
- Keep record of sales, prepare inventory of stock, and order merchandise.
- Reconcile sales records with the Accountant and Inventory Teams.
- Keep the shop floor clean, tidy, and orderly at all times.
- Perform any other tasks as assigned.
Requirements
TECHNICAL SKILLS
- Must have an in-depth knowledge of the products in the store.
- Knowledge of consumer spending trends and buying patterns.
- Standard knowledge of the use of sales software.
- Good data entry skills
- Excellent customer-facing skills.
- Knowledge and understanding of business policies and procedures.
- Highly proficient in the use of Microsoft Office tools.
- Must be able to prepare reports and correspondence
SOFT SKILLS
- Excellent time management skills.
- Ability to multitask and prioritize work.
- Excellent organization, planning, and coordination skills.
- Strong interpersonal skills.
- Ability to effectively communicate with a wide range of individuals.
- Good intuitive, negotiating, and analytical skills.
EDUCATION AND EXPEREIENCE
- BSc. / HND in Marketing, Business Administration, or a related field.
- At least 2 years’ experience in a similar position.
BEHAVIOURAL EXPERIENCE
- Passionate about fashion, design, art, and culture.
- Must be organized and detail-oriented.
- Must be professional in attitude and appearance.
- Must have a friendly personality.