- Manage assigned Digital Learning accounts and client relationships through structured check-ins, review sessions and timely follow-up; monitor satisfaction, usage and renewal risks and coordinate actions that protect retention
- Build and maintain a qualified pipeline by researching priority organisations, identifying credible prospects and demand signals, initiating approved outreach and progressing leads through clear next actions.
- Drive revenue growth across Digital Learning and wider pcl. offerings by qualifying client needs, maintaining opportunity momentum and identifying appropriate renewal, upsell and cross-sell opportunities.
- Prepare and coordinate client-specific proposals, presentations and pursuit materials with relevant SMEs, ensuring the client need, proposed solution, value proposition, evidence and required approvals are clearly reflected.
- Research emerging client needs, Digital Learning trends and market developments and translate findings into practical account, product, campaign or market-development opportunities.
- Use client learning and account data to identify adoption patterns, service issues and churn risks and recommend actions that improve client experience, renewal prospects and solution relevance.
- Maintain productive OEM and ecosystem relationships, capturing product updates, learning opportunities and commercial inputs that support client solutions and stronger negotiations.
- Coordinate with Finance on assigned account invoicing and receivables, ensure renewal-related commercial documentation is initiated early and follow outstanding actions through to resolution.
- Responsible for market visibility and demand generation through relevant articles, newsletters, success stories, events, conferences, podcasts, knowledge-sharing sessions and other approved client-facing content.
- Facilitate training or knowledge sessions within areas of competence and contribute to new products, reusable practice assets, team capability development and firm knowledge-sharing activities.
Requirements
Qualifications
- Bachelor's degree in Business Administration, Marketing, Economics, Management, Human Resources, Learning & Development or a related discipline.
- 5+ years of relevant experience in B2B business development, client engagement, professional services, corporate learning, Digital Learning or a related commercial environment.
- Practical exposure to account management, proposal development, CRM/pipeline management and the sale or support of professional-services or learning solutions is desirable.
- Strong Microsoft 365 and CRM capability is required; relevant development in consultative selling, proposal/bid management, learning & development or Digital Learning is an advantage.
Competencies and Capabilities
- Business Development & Opportunity Management: prospecting, lead qualification, pipeline follow-through, proposal support, opportunity progression and cross-sell/upsell identification.
- Digital Learning Commercial Fluency: understanding of Digital Learning solutions, client learning needs, learner/adoption data and OEM or ecosystem inputs sufficient to position solutions credibly.
- Client Success & Account Management: relationship management, renewal planning, client reviews, churn-risk identification, receivables coordination and disciplined CRM/account records.
- Market & Practice Development: market research, thought leadership, client-facing content, events, knowledge sharing, new product/service support and clear professional communication.