Quality Control & Store Operations Manager
Location: New Owerri, Imo State
Employment Type: Full-Time (On-Site)
Industry: Pharmaceutical Retail
Reports To: Head of Quality Control
Experience Level: Minimum of Ye3ars
Compensation
₦200,000 – ₦250,000 Monthly
Role Overview
The Quality Control & Store Operations Manager will play a critical leadership role in safeguarding operational integrity, ensuring regulatory compliance, and driving excellence across retail pharmacy operations. This position requires a firm, detail-driven professional with a strong sense of accountability and the confidence to identify and address fraud, inefficiencies, and process gaps.
The successful candidate will oversee both quality assurance and end-to-end store operations, while also supporting the setup and standardization of a growing retail network.
Key Responsibilities
Quality Assurance & Regulatory Compliance
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Establish and enforce robust quality control frameworks in line with regulatory standards, including those set by NAFDAC and Pharmacists Council of Nigeria.
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Conduct routine and surprise audits to identify non-compliance, stock discrepancies, and expired or compromised products.
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Ensure proper storage, handling, and documentation of pharmaceutical products in accordance with safety and regulatory requirements.
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Lead investigations into suspected fraud, theft, and operational irregularities, ensuring timely resolution and reporting.
Store Operations & Leadership
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Oversee the day-to-day operations of the New Owerri retail outlet, ensuring efficiency, accuracy, and high service standards.
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Manage inventory control processes, including stock reconciliation, demand planning, and replenishment cycles.
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Supervise and lead store personnel, driving accountability, discipline, and performance excellence.
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Ensure optimal merchandising, pricing accuracy, and a seamless customer experience.
Audit, Risk & Control Management
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Design and implement internal control systems to mitigate operational and financial risks.
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Perform periodic stock audits and reconcile physical inventory with system records.
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Develop and execute loss prevention strategies, with a focus on high-risk areas and transactions.
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Provide detailed audit reports with actionable insights to executive management.
Expansion & Regional Oversight
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Support the launch and operational structuring of new retail outlets.
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Conduct periodic audits and compliance reviews across branches as required.
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Ensure consistency in processes, reporting standards, and quality control across all locations.
Reporting & Continuous Improvement
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Prepare and present weekly and monthly operational and audit reports.
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Maintain comprehensive documentation of inspections, incidents, and compliance activities.
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Drive continuous improvement initiatives aimed at enhancing efficiency, reducing waste, and optimizing costs.
Qualifications & Experience
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Bachelor's Degree in Pharmacy, Pharmacology, Biochemistry, or a related discipline.
(Professional licensure is an added advantage.)
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Minimum of 5 years' relevant experience in pharmaceutical retail, quality control, or internal audit.
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Strong understanding of regulatory and operational standards within Nigeria's pharmaceutical sector.
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Demonstrated experience in fraud detection, compliance enforcement, and risk management.
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Proven leadership capability with experience managing teams and retail operations.
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High level of integrity, assertiveness, and attention to detail.
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Strong analytical, investigative, and problem-solving skills.
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Proficiency in inventory management systems and Microsoft Office tools.
Core Competencies
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Ethical Leadership & Integrity
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Attention to Detail & Accuracy
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Operational & Retail Management
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Risk Control & Fraud Detection
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Regulatory Compliance
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Decisiveness & Assertiveness
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Reporting & Communication
What We Offer
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Competitive compensation with performance-based incentives
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Opportunity to lead within a growing pharmaceutical retail brand
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Career advancement and executive exposure
Application Process
Interested and qualified candidates should forward their CV to:
[email protected]
Subject Line: Quality Control & Store Operations Manager – New Owerri