Requirements
Requirements
- 0-2 years experience in ICT support, server, or network environment
- Basic knowledge of Windows Server, Linux administration
- Basic knowledge of networking: TCP/IP, VLAN, Routing, Switching, Firewalls
- Familiarity with virtualization: VMware, Hyper-V is an added advantage
- Familiarity with backup tools and remote support tools: TeamViewer, AnyDesk
- Good troubleshooting, communication, report writing, and client management
skills
- Relevant certifications: CCNA, MCSA, CompTIA A+/N+ are an added advantage
Key
Responsibilities
1. Server & Infrastructure Support
- Assist with installation, configuration, and maintenance of physical and
virtual servers: Windows Server, Linux
- Support server patching, backups, and monitoring of server health, storage,
CPU, and RAM
- Assist with management of Active Directory, DNS, DHCP, File and Print
services
2. Network & Hardware Support
- Support LAN/WAN, switches, routers, firewalls, and VPNs remotely
- Diagnose and resolve hardware issues: desktops, laptops, printers, servers
- Assist with data center and telecom hardware configurations
- Conduct preventive maintenance and support IT asset inventory
3. Client Delivery & Support
- Serve as support contact for assigned clients under supervision
- Provide remote and onsite 1st level support within SLA
- Support client projects: system rollouts, upgrades, migrations
- Assist with training client staff on systems and best practices via virtual
sessions
- Prepare technical reports and health checks for clients
4. Project & Documentation
- Coordinate with vendors for procurement and technical escalations
- Document configurations, network diagrams, and client environments
- Ensure compliance with client IT security policies and best practices
What We Offer
- Hands-on training and mentorship on national infrastructure and capacity
building projects
- Technical growth in enterprise, telecom, and data center environments
- Certification support