About the Job
We are seeking an experienced and polished Salon Manager to oversee the day-to-day operations of a premium beauty salon and ensure clients receive an exceptional, high-quality experience.
The ideal candidate should be confident managing a beauty/wellness environment, leading a team, handling clients professionally, and driving the overall performance of the salon.
Key Responsibilities
* Oversee the daily operations of the salon and ensure smooth service delivery.
* Lead, supervise and coordinate salon staff, ensuring high standards of professionalism and service.
* Manage client relationships and ensure a consistently excellent customer experience.
* Handle client concerns and resolve issues promptly and professionally.
* Monitor appointments, staff schedules and salon workflow.
* Drive sales, repeat visits and customer retention through excellent service and effective upselling.
* Monitor inventory, supplies and salon equipment.
* Ensure the salon maintains high standards of cleanliness, presentation and hygiene.
* Track daily sales and operational performance and provide regular reports.
* Support promotions, events and initiatives aimed at increasing revenue and client acquisition.
* Train and coach staff where necessary to maintain the salon’s service standards.
Requirements
* BSc in Business Administration, Hospitality, Management or a related field.
* 2–4 years of experience managing a salon, spa, beauty studio, or other similar customer-facing business.
* Proven experience managing a team and overseeing daily operations.
* Strong customer service and relationship management skills.
* Good understanding of sales, client retention and revenue generation.
* Excellent communication, organization and problem-solving skills.
* Must be polished, well-presented and confident when interacting with high-value clients.
* Strong attention to detail and ability to maintain premium service standards.
* Must be comfortable working weekends and according to the salon’s operational schedule.