Summary: The Business Development Officer plays a key role in driving organizational growth by identifying and pursuing new business opportunities. This position focuses on building strong client relationships, preparing compelling proposals, and supporting revenue generation for the BPO. The officer will conduct market research, analyze competitors, and collaborate across teams to ensure service delivery aligns with client needs. By maintaining accurate CRM records and actively following up on leads, the role ensures a steady pipeline of opportunities and contributes to successful client onboarding and long-term engagement.
Responsibilities:
- Identify and pursue new business opportunities within target markets
- Build and maintain strong, trust-based relationships with clients and prospects
- Prepare high-quality proposals, presentations, and pitch materials
- Conduct market research and competitor analysis to inform strategy
- Support contract negotiations and the onboarding process for new clients
- Maintain up-to-date CRM records for leads, opportunities, and client interactions
- Collaborate with internal teams to align service delivery with client expectations
- Follow up on leads and work toward closing deals efficiently
- Support branding, marketing, and outreach initiatives to enhance visibility