The UI/UX Designer is responsible for creating consistent, intuitive, accessible, and user-centric digital experiences across web and mobile channels. By continually gathering and synthesizing online user feedback, app store reviews, customer survey insights, and usability testing data, the UI/UX Designer addresses friction points, refines interaction flows, maintains the comprehensive BluNest Design System, and supports rapid, continuous initiative delivery within cross-functional Agile Scrum squads. Continuously audit and analyze customer feedback from app store reviews (Google Play, Apple App Store), social media, customer support tickets, and online forums to identify UI/UX friction points. Conduct user research, usability testing, and qualitative/quantitative evaluations to translate user pain points into actionable design improvements.
Type of Qualification: First Degree
Field of Study: Visual Arts, Graphic Design, Human-Computer Interaction (HCI), Computer Science, Information Technology, Mass Communication, or a related discipline
- Experience designing for financial services, fintech, banking, payments, lending, customer onboarding, self-service or regulated digital environments.
- Experience as a UX designer, product designer, UI/UX designer, interaction designer or related digital design role.
- Experience conducting or applying user research, usability testing, customer interviews, surveys, A/B testing or behavioural insight to improve digital journeys.
- Experience working in agile or hybrid product delivery teams with Product Owners, Business Analysts, Engineers, QA/UAT and technology stakeholders.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Checking Things
- Convincing People
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Managing Tasks
- Producing Output
- Providing Insights
- Pursuing Goals
- Team Working
Technical Competencies:
- Advanced Analytics
- Agile Concepts
- Agile Development
- Agile Estimation and Prioritisation
- Agile Measurements
- Agile Principles
- Automation Acumen
- Automation Delivery
- Automation Enablement
- Automation Literacy
- Big Data Frameworks and Tools
- Business Intelligence
- Client Relationship Management
- Continuous Improvement
- Creative Problem Solving
- Data Analytics & Visualization
- Operations Commercial Acumen
- Programme Management
- Project Administration Skills
- Project Definition
- Project Maintenance
- Project Management (Project Mgmt)
- Project Planning
- Project Reporting
- Solution Design & Enablement
- Stakeholder Management
- Strategic Alignment & Execution