Hospitality Manager

The Manager is responsible for the overall management, commercial performance and guest experience at The CharlesGate Residence. The Manager operates the property as a premium hospitality business, ensuring that every aspect of the guest journey, from reservation and pre-arrival communication through check-in, dining, housekeeping, maintenance and departure, reflects the luxury positioning of the Residence. The role carries direct responsibility for revenue and occupancy; guest satisfaction and retention; reservations and sales; housekeeping and property presentation; food and beverage service; maintenance and asset protection; staff management; inventory and procurement; financial and operational controls; marketing and corporate account development; and management reporting. The Manager works through all departmental teams, and reports on the performance of the Residence to the Chief Executive Officer / Managing Director.

Key Responsibilities

1. Revenue, Occupancy and Commercial Performance
   • Take ownership of the commercial performance of the Residence.
   • Drive apartment occupancy and revenue.
   • Develop strategies to increase weekday and weekend bookings.
   • Manage room rates based on demand, seasonality, events and length of stay.
   • Monitor competitor pricing within the premium Port Harcourt short-let and hospitality market.
   • Maximise revenue from accommodation, food, beverages, laundry, airport transfers, private dining and other ancillary services.
   • Develop repeat-business programmes.
   • Build relationships with companies requiring accommodation for executives, consultants and visiting personnel.
   • Develop partnerships with travel agents, relocation companies, event planners and corporate organisations.
   • Ensure all major booking platforms are properly managed.
   • Minimise vacant inventory.
2. Guest Experience and Service Excellence
   • Act as the primary custodian of the guest experience at The Residence.
   • Ensure guests receive prompt and professional pre-arrival communication.
   • Personally oversee VIP and corporate guest arrangements.
   • Ensure seamless check-in and check-out.
   • Anticipate guest needs rather than simply responding to complaints.
   • Maintain an updated guest preference database.
   • Ensure special occasions, including birthdays, anniversaries and celebrations, are recognised appropriately.
   • Follow up with guests after departure and encourage satisfied guests to provide reviews.
   • Resolve complaints professionally and promptly.
   • Develop thoughtful, personalised touches that differentiate The Residence from conventional short-let apartments.
   • Ensure no guest needs to repeatedly follow up for a reasonable request.
3. Housekeeping and Property Presentation
   • Ensure the Residence maintains luxury hospitality standards in all apartments, studios, common areas and outdoor spaces.
   • Set and enforce housekeeping standards, checklists and turnaround times between guest stays.

• Conduct regular personal inspections of apartments and public areas, and ensure supervisors do the same.
  • Ensure linen, towels, toiletries and guest amenities are consistently of the approved quality and standard.
  • Oversee laundry operations and ensure timely, quality service to guests.
  • Ensure the property is always presentable for guests, VIP visits, corporate site visits and marketing content.

1. Food and Beverage Service
   • Oversee all food and beverage operations, including breakfast, in-apartment dining, private dining and special catering.
   • Ensure food quality, presentation, portion control and hygiene meet the required standards.
   • Review menus periodically to reflect guest preferences, cost and availability of supplies.
   • Monitor food and beverage costs, wastage and margins.
   • Ensure compliance with food safety and hygiene regulations.
2. Maintenance and Asset Protection
   • Protect the owner's assets by ensuring the building, furniture, fittings, equipment and utilities are properly maintained.
   • Implement a planned preventive maintenance schedule and ensure faults are logged, prioritised and resolved promptly.
   • Ensure power, water, air-conditioning, security and other critical systems remain reliable, including backup arrangements.
   • Manage external contractors and service providers, and verify the quality and cost of their work.
   • Maintain an up-to-date asset register and ensure proper usage and safeguarding of company assets.
3. Staff Management and Supervision
   • Lead, motivate and develop the Residence team, working through the departmental supervisors.
   • Recruit, onboard and train staff, and ensure adherence to company policies, procedures and service standards. Approve duty rosters and ensure adequate staffing at all times.
   • Monitor attendance, performance and productivity, and conduct regular performance appraisals.
   • Apply discipline and reward performance fairly and in line with company policy.
   • Foster a culture of teamwork, integrity, accountability and hospitality.
4. Reservations and Sales
   • Oversee reservations, ensuring enquiries are responded to promptly and converted into bookings.
   • Ensure availability, rates and booking information are accurate across all channels.
   • Ensure accurate guest registration, booking confirmation and payment documentation.
   • Monitor booking sources and drive growth in direct bookings.
   • Manage corporate contracts, negotiated rates and long-stay arrangements.
5. Inventory and Procurement
   • Ensure inventory levels for housekeeping supplies, guest amenities, food and beverage items and operational materials are properly managed.
   • Ensure accurate inventory records and periodic stock counts.
   • Approve and coordinate procurement, ensuring cost-effective purchasing from reliable suppliers.
   • Negotiate with suppliers and periodically review supplier performance and pricing.
   • Ensure proper usage and safeguarding of stock and supplies.
6. Financial and Operational Controls
   • Prepare, implement and manage the annual budget for the Residence, and control expenditure within approved limits.
   • Ensure daily sales reconciliation of bookings, payments and cash received through all channels.
   • Ensure strong cash-handling, documentation and approval controls are in place and followed.
   • Investigate discrepancies and escalate financial irregularities to the Chief Executive Officer / Managing Director.
   • Monitor operating costs, margins and profitability, and take corrective action where necessary.
   • Ensure compliance with company policies, statutory requirements, safety, hygiene and regulatory standards applicable to hospitality operations.
   • Support internal audit processes and maintain proper documentation of operational and financial activities.
7. Marketing and Corporate Account Development
   • Lead marketing initiatives aimed at increasing occupancy, direct bookings and revenue.
   • Work closely with the Social Media and Marketing team to provide property content, promotions and updates.
   • Facilitate content creation within the property, including photos, videos and promotional features.
   • Identify, pitch to and manage corporate accounts, including oil and gas, engineering, consulting and other companies with visiting personnel.
   • Track market trends, guest feedback and competitor activity to support marketing strategy.
   • Encourage guest engagement and reviews on booking platforms and social media channels.
8. Management Reporting
   • Submit weekly and monthly management reports covering occupancy, revenue, average daily rate, cost, guest feedback, maintenance and staffing.
   • Present performance against budget and targets, with analysis, risks and recommended actions.
   • Escalate significant guest, safety, security, financial or operational issues promptly to the Chief Executive Officer / Managing Director.
   • Provide daily sales reports and ensure reconciliations are accurate and timely.
9. Others
   • Ensure that HSE policies and procedures are strictly adhered to by you and all supervisees in the company.
   • Be responsible for your safety and the safety of your colleagues.
   • Perform any other duties assigned by the Chief Executive Officer / Managing Director.

• • Bachelor's Degree in Hospitality Management, Business Administration or a related field. A professional hospitality qualification is an added advantage.
  • Minimum of 5 years' experience in hospitality operations, hotel or serviced apartment management, including at least 2 years in a management role.
  • Proven track record in revenue and occupancy management, cost control and budgeting.
  • Strong knowledge of sales reconciliation, financial reporting, inventory management and procurement.
  • Demonstrated experience in staff leadership, guest relations and corporate account development.
  • Excellent communication, negotiation and interpersonal skills.
  • Proficiency in property management and booking systems and Microsoft Office

The remuneration package is competitive, along with other benefits.

Applications close on 30th November 2026. Interviews will be conducted on a rolling basis up to the closing date.

Successful candidates will be required to undergo additional assessments as part of the selection process.