Location : Yola, Adamawa State
About the Role:
Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region. This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.
Technical Service Delivery & Customer Satisfaction:
- Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
- Follow company technical standards, safety protocols, and service level contracts for all field activities.
- Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
- Maintain a professional demeanour and positively represent the brand during all customer engagements.
System Performance Monitoring & Proactive Maintenance:
- Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
- Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
- Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.
Quality Assurance via Installation Audits:
- Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
- Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
- Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.
Installer Network Management & Development:
- Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
- Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
- Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.
Operational Excellence & Reporting:
- Accurately document all service activities, audit results, and spare parts utilisation using company systems.
- Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
- Manage the inventory of spare parts, tools, and equipment within the zone.
Safety & Compliance:
- Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.
- A degree in engineering or another relevant discipline.
- 4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.
- Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
- Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
- Proficiency in diagnostic tools, software, and remote monitoring platforms.
- Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
- Dedication to delivering high-quality customer service and resolving technical issues.
- Ability to remain calm and composed under pressure.
- Strong efficiency, organisational skills, and attention to detail.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.