JOB SUMMARY
| Responsible
for coordinating governance, regulatory compliance, and technology program delivery across the Group Technology Products & Platforms (GTPP)
portfolio. The role provides portfolio-level oversight of governance
frameworks, regulatory requirements, documentation, risks, POCs, milestones,
and approval gates, ensuring technology initiatives progress effectively from
concept through implementation or Go/No-Go decision.
The
role serves as the central coordinator for portfolio governance, regulatory
engagement, program reporting, and decision-support materials, working
closely with Product, Engineering, Legal, Compliance, Risk, Information
Security, Finance, and other stakeholders. It also drives consistent
program management practices, maintains visibility of program health and
regulatory readiness, and provides management with timely information to
support informed decision-making.
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THE POSTURE/OUTLOOK OF THE SUCCESFUL CANDIDATE
| Compliance as a feature, not
a burden. Governance that earns trust and enables delivery. The role operates at portfolio level, connecting technology program,
regulatory obligations, risks, dependencies, and decisions across the GTPP
portfolio. Governance should provide visibility, control, assurance, and
audit-readiness needed to help programs move forward efficiently, with the
level of scrutiny proportionate to the risk and nature of each initiative.
The role emphasis rigorous
execution, clear documentation, defined governance gates, measurable
outcomes, and strong accountability. Every program should have clear
requirements, success criteria, owners, timelines, risks, and decision
points, while reporting should focus on meaningful outcomes such as
regulatory obligations closed, milestones achieved, risks addressed, and
decisions enabled. All governance materials should provide management with a
clear view of the current position, key risks, required decisions, and next
steps.
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RESPONSIBILITIES
| 1.
Portfolio Regulatory Documentation & Compliance
- Develop, maintain, and
continuously update regulatory and licensing documentation across the
technology portfolio, including pMint and other technology ventures.
- Maintain a comprehensive
register of regulatory obligations, licenses, approvals, and compliance
requirements applicable to relevant entities, products, and technology
initiatives.
- Monitor regulatory
obligations and coordinate timely completion, submission, renewal,
remediation, and closure of regulatory requirements.
- Prepare and coordinate
regulatory submissions, license applications, approval requests, and
responses to regulatory enquiries.
- Maintain appropriate
evidence and supporting documentation for regulatory and governance
requirements.
- Ensure regulatory
documentation is accurate, complete, current, properly
version-controlled, and maintained in approved repositories.
- Track regulatory
dependencies and identify potential impacts of regulatory requirements
on program timelines, scope, product design, or implementation.
2.
Portfolio Governance & Controls
- Develop and maintain
governance frameworks, policies, decision rights, approval processes,
control requirements, and supporting documentation across GTPP
programs.
- Establish and maintain
appropriate governance gates for technology initiatives, including POCs,
regulatory approvals, implementation decisions, and Go/No-Go decisions.
- Coordinate governance
reviews and ensure that required approvals, assessments, evidence, and
stakeholder inputs are obtained before programs progress through
defined gates.
- Maintain visibility of
governance and compliance gaps across the portfolio and coordinate
remediation actions with responsible owners.
- Partner with Legal,
Compliance, Risk, Information Security, Internal Audit, and other
control functions to ensure adherence to regulatory and Group governance
requirements.
- Maintain a
portfolio-level view of governance risks, dependencies, outstanding
approvals, and key control issues.
3.
Technology Program & Portfolio Management
- Coordinate the planning
and delivery of technology programs and work streams within the GTPP
portfolio, with particular focus on governance, regulatory readiness,
dependencies, and approval requirements.
- Establish program requirements, milestones, dependencies, deliverables, risks, decision
points, and stakeholder responsibilities.
- Monitor program progress against approved scope, timelines, milestones, and governance
requirements.
- Identify cross-programme
dependencies, bottlenecks, resource constraints, and issues that may
affect portfolio delivery.
- Coordinate stakeholders
across Product, Engineering, Legal, Compliance, Risk, Information
Security, Finance, external partners, and other relevant functions.
- Maintain consolidated
portfolio-level program status and provide visibility of key issues
requiring management attention or decision.
- Support the Director of
Group Technology, Products & Platforms with portfolio planning,
prioritization, governance, and program reporting.
4.
Technical Program & Proof of Concept (POC) Management
- Define
POC scope, business requirements, technical considerations, regulatory
considerations, success criteria, risks, and acceptance gates.
- Coordinate
the delivery lifecycle of POCs from initiation through execution,
assessment, and Go/No-Go decision.
- Ensure
that POCs have appropriate governance, regulatory, risk, security, and
compliance considerations before execution.
- Manage
POC timelines, dependencies, risks, issues, stakeholder engagement, and
decision requirements.
- Track
POC outcomes against agreed success criteria and coordinate
documentation required for subsequent implementation, scale-up,
modification, or closure.
- Produce
executive-ready specifications, governance papers, program updates,
decision papers, and supporting documentation.
5.
Regulatory Reporting & Stakeholder Coordination
- Serve as the central
point of coordination for regulatory, governance, and program reporting across the technology portfolio.
- Prepare periodic
portfolio reports highlighting program status, regulatory compliance,
governance progress, risks, dependencies, key milestones, and
outstanding decisions.
- Coordinate regulatory
engagements with regulators, external advisers, and relevant internal
stakeholders.
- Track regulatory
queries, requests, commitments, and follow-up actions to ensure timely
closure.
- Escalate critical
regulatory, governance, program, and delivery issues with clear
recommendations and implementation options.
- Maintain an accurate
record of key regulatory and governance decisions, approvals,
commitments, and actions.
6.
Portfolio Risk, Issues & Decision Management
- Maintain
portfolio-level visibility of material program risks, issues,
dependencies, and regulatory concerns.
- Ensure
high-risk issues are appropriately documented, assigned to accountable
owners, monitored, and escalated within agreed timelines.
- Coordinate
mitigation and remediation actions and track them through to closure.
- Identify
recurring governance, regulatory, or program management issues and
recommend improvements to prevent recurrence.
- Prepare
decision-support materials that clearly articulate the issue,
implications, available options, risks, and required management action.
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KPI
| 1. Regulatory Submissions & Approvals
- 100% of planned regulatory submissions filed
within approved timelines.
- 90%+ of submissions accepted without material
rework.
- Regulatory responses, queries, and follow-up
actions managed within agreed SLAs.
- 100% of regulatory approvals, licenses,
renewals, and commitments tracked to closure.
2. Compliance & Governance Management
- 100% of identified regulatory obligations captured and maintained
in the obligations register.
- 100% quarterly review of the regulatory obligations register
completed.
- Zero material compliance gaps left unresolved beyond agreed
remediation timelines.
- 100% of applicable programs subject to defined governance and
approval requirements before progressing through relevant gates.
3. Portfolio Program Management
- 90%+ of active program reporting against
approved milestones, timelines, risks, and dependencies.
- 100% of material portfolio program have
documented scope, milestones, owners, dependencies, risks, and decision
points.
- Portfolio program status reports delivered
within agreed reporting timelines.
- Material program risks and dependencies
identified and escalated within agreed timelines.
4. POC Program Delivery
- 90%+ of POCs progress from specification to
Go/No-Go decision within approved cycle time.
- 100% of POCs have documented scope,
requirements, success criteria, regulatory considerations, risks, and
acceptance gates before execution.
- POC decision cycle time tracked and improved
quarter-on-quarter.
- 100% of completed POCs have documented
outcomes and recommended next steps.
5. Documentation & Governance Quality
- 100% of governance and regulatory documents
maintained in approved repositories.
- 95%+ first-pass approval rate for executive
and governance papers.
- Zero critical audit findings attributable to
documentation deficiencies.
- 100% of material governance decisions and
approvals appropriately documented.
6. Stakeholder & Risk Management
- 100% of high-risk issues escalated within 48
hours of identification.
- 90%+ of stakeholder action items closed
within agreed timelines.
- Monthly governance and portfolio program status reports delivered by agreed reporting dates.
- 100% of material cross-programme dependencies
tracked and assigned to accountable owners.
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