Summary:
This role provides essential support to the after-sales and quality assurance teams by assisting in product and component failure assessments, field visit activities, and documentation processes across West Africa. The position plays a key part in identifying and escalating quality risks, ensuring accurate records are maintained, and supporting service team efforts to improve troubleshooting effectiveness. By contributing to partner claims documentation and quality mitigation initiatives, the individual helps strengthen product reliability and customer satisfaction in the region.
Responsibilities:
- Assist in conducting basic product and electronic component failure assessments using approved tools and methodologies.
- Support field visits by helping collect, document, and report customer complaints and field observations.
- Maintain and update West Africa-specific troubleshooting records from the after-sales team.
- Identify and flag critical quality issues, supporting the implementation of initial mitigation actions.
- Coordinate with the service team to track and follow up on troubleshooting processes and improvement initiatives.
- Compile and organize qualification and failure assessment data to support partner claims submissions.