To provide an efficient support service delivery to customers on the corporate banking platforms.
Requirements
Key responsibilities
- Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
- Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
- Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
- Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
- Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
- Reconciliation of the various GLs managed by the team
- Call over accurately of processed transactions / customer mandates as applicable.
- Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
- Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
- Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.
Skills/Competencies
- Comprehensive knowledge of both local and international banking operations.
- Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
- Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
- Expertise in channel optimization to enhance customer reach and operational efficiency.
- Outstanding customer service skills with a proven ability to address client needs effectively.
- Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.
Generic Skills:
- Creative thinking and innovation to drive continuous improvement.
- Ability to identify opportunities and take initiative.
- Sharp analytical skills to assess data and make informed decisions.
- Effective problem-solving abilities to address challenges proactively.
- Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups.
- Good knowledge of payment industry regulations
- In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
- Extensive product knowledge across the Bank’s offerings to provide informed solutions.
- Familiarity with project and product management principles to drive successful delivery and implementation
- Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally.
- MS Suite basic knowledge
Qualification
- First degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Experience
Minimum of 2 years relevant experience.