To lead the Bank's business growth
agenda by driving sustainable deposit mobilization, customer acquisition,
quality loan origination and revenue growth across institutional, SME,
micro-enterprise and retail segments. The role will also lead the Bank's enterprise
development proposition, helping small and informal businesses formalize,
strengthen their operations and progressively access larger and more
appropriate financial solutions.
Key Responsibilities
1. Business Growth and Deposit Mobilization
- Develop and execute business development
strategies to achieve approved deposit, customer, lending and revenue
targets.
- Drive deposit mobilization across institutional,
corporate, SME, micro-enterprise and retail customer segments.
- Build and maintain strong relationships with
high-value depositors, businesses, institutions and strategic partners.
- Identify and develop new business opportunities,
partnerships and customer acquisition channels.
- Monitor deposit composition, pricing and cost of
funds and recommend appropriate commercial actions.
2. Lending and Portfolio Growth
- Lead the origination of quality lending
opportunities within the Bank's approved risk appetite and target market.
- Develop and maintain a healthy pipeline of SME,
micro-enterprise and other qualifying lending opportunities.
- Work closely with Risk & Credit to ensure
appropriate credit appraisal, structuring, pricing and approval of
facilities.
- Monitor portfolio growth, customer repayment
behavior, delinquency and collections performance in conjunction with
Operations and Risk.
- Drive cross-selling of appropriate lending,
deposit and other financial products to existing customers.
3. Enterprise
Development
- Lead the Bank's enterprise development proposition
for small, informal and emerging businesses.
- Develop initiatives that support customers to
formalize, improve financial discipline and build sustainable business
capacity.
- Establish a structured pathway through which
qualifying businesses can progress from small initial facilities to larger
and more sophisticated financial solutions.
- Identify business development opportunities within
key SME and micro-enterprise clusters, associations and trade networks.
- Build strategic partnerships that expand the
Bank's reach and support enterprise growth.
4. Marketing and Customer Acquisition
- Lead customer acquisition initiatives across
physical, relationship-based and digital channels.
- Direct the execution of marketing campaigns and
manage the approved digital customer acquisition budget.
- Work closely with the Digital Marketing &
Growth Officer to improve lead generation, conversion and customer
engagement.
- Monitor market trends, competitor activity and
customer needs and recommend appropriate changes to products, pricing and
distribution channels.
- Strengthen the Bank's market presence and brand
positioning within its licensed operating area.
5. Team Leadership and Performance Management
- Set clear business development targets for
Relationship Managers and monitor performance against agreed KPIs.
- Coach, develop and motivate the business team to
achieve sustainable commercial results.
- Review individual and team pipelines regularly and
take corrective action where performance falls below expectations.
- Promote a customer-focused, commercially
disciplined and ethically driven sales culture.
- Collaborate with Risk, Operations, Finance and
Technology to ensure business growth is supported by effective controls
and service delivery.
6. Management Reporting and Governance
- Provide regular reports to the MD/CEO on business
performance, deposit mobilization, lending pipeline, customer acquisition
and revenue.
- Monitor performance against approved budgets,
targets and business plans and recommend corrective actions.
- Ensure all business development and lending
activities comply with the Bank's policies, approved risk appetite and
applicable regulatory requirements.
- Provide market intelligence and commercial
insights to support Management and Board decision-making.
Requirements
- First degree in Business Administration, Finance, Economics, Marketing, Accounting or a related discipline.
- Professional certification or membership of a recognized banking, finance or business-related professional body, such as CIBN, is desirable.
- An MBA, MSc or other relevant postgraduate qualification is an added advantage.
- Minimum of 10 years' relevant professional experience, with at least 7 years in financial services, particularly in relationship management, business development, SME banking, commercial banking, microfinance or enterprise lending.
- At least 3 years' experience in a supervisory or management position with demonstrable responsibility for business growth, customer acquisition, deposits and/or lending.
- Experience working with SMEs, micro-enterprises and informal businesses is strongly preferred.
Core Competencies
- Business development and commercial growth
- Deposit mobilization and customer acquisition
- SME and micro-enterprise banking
- Lending origination and portfolio development
- Relationship and stakeholder management
- Sales leadership and performance management
- Negotiation and influencing
- Market development and competitive analysis
- Financial and commercial acumen
- Customer-centricity
- Coaching and team development
- Sound judgment and ethical business practices
Performance Measures
- Achievement of approved deposit mobilization and customer acquisition targets.
- Growth in quality loan origination and performing loan portfolio within approved risk appetite.
- Deposit mix and cost of funds against approved targets.
- Number, quality and activity rate of newly acquired customers.
- Revenue and contribution generated from the business portfolio.
- Portfolio quality, repayment and collections performance.
- Number of SMEs and informal businesses supported to formalize and progress to larger financial facilities.
- Customer retention, cross-selling and relationship deepening.
- Performance of Relationship Managers against agreed business targets.
- Effectiveness and return on investment of customer acquisition and digital marketing initiatives.
Benefits
An opportunity to play a central role in building and scaling a technology-enabled Microfinance Bank, with significant responsibility for deposit growth, customer acquisition, SME and enterprise development, and the expansion of financial inclusion. The role offers strong commercial exposure, career growth opportunities and a competitive compensation package aligned with the importance and performance expectations of the position.