Responsible for managing key client accounts, driving sales, and building strong, lasting relationships with clients. This role involves both sales and account management functions. Plays a pivotal role in maintaining and growing Wakanow’ HNI and Corporate client base, generating revenue, and ensuring high client satisfaction.
- Client Relationship Management:
- Develop and maintain strong, long-term client relationships.
- Understand clients' needs, objectives, and challenges.
- Act as the primary point of contact for clients.
- Generate new leads of HNI and Corporates.
- Sales and Revenue Generation:
- Identify and pursue sales opportunities for new and existing HNI and Corporate accounts.
- Develop and implement sales strategies to meet or exceed sales targets.
- Present products or services effectively to clients.
- Negotiate and close sales deals.
- Account Planning:
- Develop account plans and strategies to maximize client satisfaction and revenue.
- Identify growth opportunities within accounts.
- Cross-Selling and Upselling:
- Identify opportunities to cross-sell or upsell Wakanow products or services.
- Collaborate with the marketing team to develop campaigns that target new and existing HNI and Corporate clients.
- Account Documentation:
- Maintain accurate and up-to-date records of client interactions, sales, and account status.
- Prepare weekly/monthly reports on account status and sales activity.
- Client Support:
- Address client inquiries, concerns, and requests promptly and professionally.
- Ensure client satisfaction by providing excellent customer support.
- Market Knowledge:
- Stay updated on industry trends, market conditions, and competitors.
- Provide business with insights and information relevant to increasing market leadership.
Requirements
Qualifications and Requirements:
- Bachelor's
degree in, or a related field.
- Proven
experience in corporate sales or account management of any sector with a minimum of 3-5 years of successful track
record.
- Exceptional
communication and interpersonal skills, capable of building and
maintaining strong client relationships.
- Strong
analytical abilities to assess sales data, draw valuable insights, and
implement data-driven strategies.
- Excellent
negotiation and presentation skills.
- Ability
to work in a fast-paced and dynamic environment, handling multiple
projects simultaneously.
- Proficient
in using CRM software and MS Office Suite.