Requirements
Key Responsibilities:
System & Network Support:
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Monitor and manage local area networks (LAN), Wi-Fi, internet connectivity, and basic server infrastructure.
Perform routine checks to ensure Network, Password Protection, CCTV Surveillance, Camera Recording backup.
User Support (Helpdesk):
Provide support for software, hardware, and network issues.
Respond to troubleshoot user issues, and provide timely resolution.
Assist in setting up user accounts, email, and access controls.
Software & Security:
Install and update authorized software across all systems.
Monitor and support antivirus and endpoint protection tools.
Ensure data backups are regularly performed and stored securely.
Ensure the security and integrity of cloud-based/google drive data through access controls, encryption, and regular audits.
Asset & Inventory Management:
Maintain inventory of IT assets, including tagging and documentation.
Coordinate repair and replacement of faulty equipment with vendors.
Documentation & Reporting:
Maintain records of IT incidents, solutions, and maintenance schedules.
Maintain records of IT equipment and implement asset protection protocols to prevent loss, theft, or damage.
Required Skills:
2-4 years of IT Experience
Strong knowledge of Windows OS, Microsoft Office, Remote Desktop and basic networking.
Familiarity with Active Directory, Outlook/Exchange, firewalls, and antivirus tools.
Good understanding of LAN/WAN, IP addressing, and troubleshooting protocols.
Excellent problem-solving and ability to prioritise tasks and work independently.
Educational Qualifications:
Bachelor’s degree or diploma in Information Technology, Computer Science, or Microsoft Certified or related field.