Facility Manager

Job Summary

The Hotel Facility Manager oversees the maintenance, operation, and improvement of the hotel's physical facilities and infrastructure. This role ensures that all building systems, guest rooms, public areas, and equipment operate efficiently, safely, and in compliance with applicable regulations. The Facility Manager leads the maintenance team, manages contractors, controls maintenance budgets, and supports a high standard of guest satisfaction through proactive facility management.

Key Responsibilities

· Plan, organize, and supervise daily maintenance operations across the hotel.

· Ensure all hotel facilities, including guest rooms, public areas, kitchens, laundry, offices, and recreational facilities, are maintained to high standards.

· Oversee preventive and corrective maintenance programs for electrical, plumbing, HVAC, fire protection, elevators, generators, and other building systems.

· Conduct routine inspections to identify maintenance needs and ensure prompt resolution.

· Manage maintenance staff, including scheduling, performance evaluations, coaching, and training.

· Coordinate with external contractors and vendors for specialized repairs and facility improvement projects.

· Prepare and manage maintenance budgets while monitoring expenses and identifying cost-saving opportunities.

· Ensure compliance with health, safety, environmental, and fire regulations.

· Maintain accurate maintenance records, equipment inventories, warranties, and service schedules.

· Respond promptly to emergency maintenance issues and minimize operational disruptions.

· Collaborate with housekeeping, front office, food and beverage, and other departments to resolve facility-related concerns.

· Support renovation, refurbishment, and capital improvement projects from planning through completion.

· Monitor utility consumption and implement energy conservation and sustainability initiatives.

· Ensure adequate stock levels of maintenance tools, equipment, and spare parts

• Manage PHCN and generator operations to guarantee steady power supply.
  

Requirements

· Bachelor's degree or diploma in Facilities Management, Mechanical Engineering, Electrical Engineering, Building Services, or a related field.

· Professional certifications in facilities management, occupational health and safety, or project management are an advantage.

· Minimum of 3–5 years of facilities or engineering management experience, preferably in the hospitality industry.

Skills and Competencies

· Strong knowledge of building systems, including HVAC, plumbing, electrical, and fire safety systems.

· Excellent leadership and team management skills.

· Strong planning, budgeting, and organizational abilities.

· Effective problem-solving and decision-making skills.

· Knowledge of health, safety, and environmental regulations.

· Good communication and interpersonal skills.

· Proficiency in maintenance management software and Microsoft Office applications.

· Ability to work under pressure and respond effectively to emergencies.

Key Performance Indicators (KPIs)

· Preventive maintenance completion rate.

· Equipment uptime and reliability.

· Response and resolution time for maintenance requests.

· Guest satisfaction related to facility conditions.

· Compliance with health and safety standards.

· Maintenance budget adherence.

· Utility and energy cost management.

· Reduction in equipment downtime and emergency repairs.

Benefits