Technical Manager

JOB TITLE: Head of Technical Manager JOB HOLDER: To Be Determined

REPORTS TO: Head of Business, Briscoe Tech. Products & Services Ltd

SUPERVISES: Sales and Service teams

JOB OVERVIEW

· Collaborate with the Head of Business to ensure the profitability of all the company’s technical businesses (products & services) through strategic planning and management of resources in the most cost-effective ways.

DUTIES & RESPONSIBILITIES

Core Business Functions

· Plan and execute the marketing, sales and aftersales of ELGi Air Compressors and other technical products within the approved geographic areas to meet monthly and annual set targets.

· Develop new customer base and strive to retain existing customers.

· Ensures consistent, profitable growth in sales revenues through positive planning, deployment, implementation of effective sales strategy and management of resources.

· Profitably manage the business working capital in terms of inventory, debt, turnover, and assets.

· Provide guidance and leadership to the sales and service teams in meeting set targets and objectives.

· Co-ordinate and ensure appropriate and effective training of sales and services teams.

· Provide quality and timely reports on sales, forecasts, budget, and business plan to the Head of Business.

· Perform detailed analytical review of the forecast, budget, and business plan to ensure correctness, completeness, and accuracy of reports.

· Ensures alignment of the subsidiary’s sales objectives to the company’s forecast, budget, and business plan.

· Originate and recommend stock order requisition to the Business Head for approval.

· Liaise with suppliers on all equipment stock order approved by the Head of Business

· Ensure commitment to and compliance with all applicable laws and regulations across the organization.

Other Key Responsibilities

· Plan and ensure that all sales and aftersales objectives are strategically aligned; support sales and service Team Leads where relevant with the process of defining, managing, and cascading targets.

· Execute - build structured selling capabilities ensuring that Sales Engineers execute the required sales process.

· Measure - review information on respective business performances vs targets at regular intervals, act as a custodian of the data in the system.

· Insight - use reports and data to generate commercial insights and drive execution of business opportunities through the teams.

· Inspire- act as a trainer and deliver Sales/ Operations Developmental Programmes as part of regular sales/operational capability plan / induction process, ensure all development, coaching & feedback are embedded within the appraisal process.

· Review operational records and reports to project efficient sales and technical operations and determine profitability.

KEY PERFORMANCE INDICATORS

· Revenue Generation

· Profitability

· Working Capital Management

· Debt Management

· Staff Management

· Assets Management

COMPETENCY REQUIREMENT

Academic Qualification

· A good university degree or its equivalent in a relevant field, preferably Engineering.

· Postgraduate degree and /or professional certifications.

Work Experience

· Minimum of 8 - 12 years of work experience, of which at least 3 years should have been spent in a similar position at the senior managerial level.

· Must have business acumen and commercial experience in managing a profitable business.

Personal Skill

· Must have strong leadership and organizational skills,

· Must have excellent selling skills.

· Ability to understand and interpret profit and loss statements.

· Must have business analysis and forecasting skills.

· Must possess strong communication skills to deal with customers, employees, and vendors.

· Must have very good people development and motivation skills and ability to manage a large, diverse workforce.

· Must have very good team-building skills.

· Must have excellent networking skills

· Must be energetic and proactive in decision making.

Competency Requirement

Planning & Risk Management: Ability to effectively design what is to be achieved and properly coordinate and involve all relevant stakeholders. Manage enterprise risks. and business continuity.

Selling Skills: Persuading with the intent to close a deal. Consistently focused on developing customer-related opportunities to improve the company’s sales and profits. Demonstrates creativity in building new businesses and expanding existing customer relationships. Approaches every business encounter with a sales orientation.

Internal Negotiation & Influence: Persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, subordinates, and other parties to achieve a desired course of action consistent with the organization’s strategic goals and objectives.

Decision making: Analyzing problems by evaluating available information and resources; developing effective, viable solutions to problems which can help drive the effectiveness of the department.

Communication: Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences

Organizational Effectiveness: Systematic design and alignment of day-to-day activities and strategic goals to the overall mission of the organization, which is able to result achieving desired vision.

Excellent Customer Service: Putting customers first and demonstrating a commitment to service, leading to satisfaction for both internal and external customers.

Manage performance: Organization and coordination of one’s/team’s activities in order to achieve defined objectives.

Team Leadership: Ability to influence & support others in the accomplishment of an organizational common task

Strategic thinking: Capacity to think conceptually, imaginatively, systematically, and opportunistically regarding the attainment of an organization’s goals.

Business finance: Define, analyze, and manage business activities and performance using basic financial knowledge and skills.

Research & Analytical thinking: Breaks down raw information and undefined problems into specific, workable components that, in turn, clearly identify the issues at hand. Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.

Building & Managing Relationships: Consciously identify, develop, and maintain relationships that are beneficial to the achievement of company goals.

Result Orientation: Being able to show energy and make progressive career/ goal achiedevelopment.

Work Style

Integrity – The job requires being honest and ethical.

Dependability – The job requires being reliable, responsible, dependable, and fulfilling obligations.

Leadership – The job requires a willingness to lead, take charge, and offer opinions and direction.

Achievement/Effort – The job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Initiative - Job requires a willingness to take on responsibilities and challenges