We are seeking a proactive and results-driven Assistant Branch Manager to support the daily operations of our Restaurant/Quick Service Restaurant (QSR) outlet. The ideal candidate will support the Restaurant Manager in the day-to-day operations of the restaurant by ensuring excellent customer service, efficient operations, staff supervision, compliance with company standards, and achievement of sales and operational targets. The Assistant Restaurant Manager assumes responsibility for the restaurant in the absence of the Restaurant Manager.
Key Responsibility
- Support the Branch Manager in overseeing the day-to-day operations of the restaurant.
- Supervise and coordinate front-of-house and back-of-house staff to ensure efficient service delivery.
- Ensure excellent customer service and promptly resolve customer complaints.
- Monitor daily sales performance and contribute to achieving branch revenue targets.
- Assist with staff scheduling, attendance monitoring, and shift management.
- Support recruitment, onboarding, coaching, and performance management of employees.
- Ensure compliance with food safety, hygiene, health, and safety regulations.
- Monitor inventory levels and coordinate stock requisition and control to minimize waste.
- Ensure accurate cash handling, reconciliation, and adherence to financial control procedures.
- Maintain the cleanliness, appearance, and operational readiness of the branch.
- Prepare operational reports and provide feedback to the Branch Manager.
- Stand in for the Branch Manager during their absence and ensure seamless branch operations.
- Perform any other duties assigned by management.
Requirements
HND/Bachelor's degree or equivalent experience.
Minimum of 2–3 years' experience in restaurant operations, with supervisory experience preferred.
Strong leadership, communication, customer service, and organizational skills.
Knowledge of the Odoo ERP software is preferred.
Ability to work flexible shifts, including weekends and public holidays.
Ability to work under pressure and lead a team effectively.
Key Performance Indicators (KPIs)
Achievement of sales and operational targets.
Customer satisfaction.
Food quality and service standards.
Hygiene and safety compliance.
Stock control and waste reduction.
Staff attendance, punctuality, and performance