HEAD OF CLINICAL SERVICES
Industry: Healthcare | Oncology | NGO
Location: Lekki, Lagos
Employment Type: Full-Time
Salary: ₦1,000,000 – ₦1,200,000 per month
Experience Required: 8–10 Years
ABOUT THE ROLE
Our client, a reputable organisation operating within the healthcare, oncology and social impact sector, is seeking an experienced Head of Clinical Services to provide strategic, clinical and operational leadership across its healthcare services.
The successful candidate will oversee clinical service delivery, ensure high standards of patient care, strengthen clinical governance and promote compliance with applicable healthcare regulations and professional standards. The role requires a seasoned medical professional with proven leadership capabilities, strong clinical judgement and experience managing multidisciplinary healthcare teams.
The ideal candidate will demonstrate a commitment to patient safety, clinical excellence, service improvement and the effective delivery of specialised healthcare services. Experience in oncology, hospital management or NGO-led healthcare programmes will be an advantage.
KEY RESPONSIBILITIES
1. Clinical Leadership and Service Delivery
- Provide strategic and operational leadership for the organisation's clinical services.
- Oversee the delivery of safe, effective, evidence-based and patient-centred healthcare.
- Establish clinical standards and ensure consistent quality across all service areas.
- Provide professional guidance to doctors, nurses, allied health professionals and other clinical personnel.
- Coordinate multidisciplinary teams to promote continuity of care and improved patient outcomes.
- Monitor service capacity, clinical workloads and staffing requirements.
- Identify opportunities to improve clinical services and expand access to quality healthcare.
2. Clinical Governance, Quality and Patient Safety
- Develop, implement and maintain effective clinical governance frameworks.
- Establish and review clinical policies, protocols, guidelines and Standard Operating Procedures (SOPs).
- Lead clinical audits, quality assurance reviews and continuous improvement initiatives.
- Monitor clinical performance indicators and implement corrective actions where necessary.
- Oversee the investigation and appropriate management of clinical incidents, adverse events and patient complaints.
- Promote a culture of patient safety, professional accountability, ethical practice and continuous learning.
- Ensure effective clinical risk management and infection prevention and control practices.
3. Regulatory Compliance and Professional Standards
- Ensure compliance with applicable healthcare laws, regulations, ethical standards and professional requirements.
- Maintain compliance with relevant regulatory bodies, including the Medical and Dental Council of Nigeria (MDCN), where applicable.
- Ensure clinical personnel maintain valid professional licences, registrations and relevant certifications.
- Coordinate preparations for regulatory inspections, accreditation exercises and external audits.
- Ensure proper clinical documentation, medical records management, patient confidentiality and data protection.
- Monitor changes in healthcare regulations and professional standards, ensuring timely implementation of necessary updates.
4. Team Leadership and Workforce Development
- Lead, supervise and evaluate the performance of clinical teams.
- Support the recruitment, onboarding, development and retention of qualified healthcare professionals.
- Establish clear performance expectations, reporting lines and accountability structures.
- Provide coaching, mentoring and professional development opportunities for clinical personnel.
- Identify training needs and coordinate relevant learning and development programmes.
- Promote collaboration, effective communication and a high-performance clinical culture.
- Work with management and HR to address staffing, performance and workforce-related challenges.
5. Oncology and Specialised Healthcare Services
- Support the development and delivery of specialised healthcare services, including oncology-related programmes where applicable.
- Promote appropriate referral pathways, multidisciplinary care coordination and continuity of patient care.
- Collaborate with medical specialists, hospitals and healthcare partners to improve access to specialised services.
- Support programmes focused on early detection, diagnosis, treatment, patient education and supportive care, where these fall within the organisation's scope.
- Ensure specialised clinical services follow evidence-based guidelines and recognised professional standards.
6. Strategic Planning and Service Development
- Contribute to the organisation's clinical strategy and long-term healthcare development plans.
- Identify opportunities for service expansion, clinical innovation and improved operational efficiency.
- Participate in clinical budgeting, resource planning and service delivery reviews.
- Support the introduction of new clinical programmes, service models and treatment pathways.
- Advise executive management on clinical priorities, emerging healthcare trends, risks and opportunities.
- Align clinical operations with the organisation's strategic objectives and healthcare mission.
7. Performance Monitoring and Reporting
- Establish and monitor key clinical performance indicators, quality measures and service delivery targets.
- Prepare periodic clinical performance, quality assurance and patient outcome reports for management.
- Analyse clinical data to identify service gaps, emerging risks and improvement opportunities.
- Ensure accurate and timely reporting of clinical activities, incidents and outcomes.
- Present findings and practical recommendations to executive management and relevant governance committees.
- Promote evidence-based decision-making through effective use of clinical data.
8. Stakeholder and Partnership Management
- Maintain productive relationships with healthcare professionals, hospitals, specialists, regulators and other relevant stakeholders.
- Support partnerships with healthcare institutions, research organisations, government agencies and development partners.
- Represent the organisation at approved professional meetings, conferences and healthcare forums.
- Collaborate with external partners to improve access to specialised care and strengthen service delivery.
- Uphold the organisation's reputation for clinical excellence, ethical practice and patient-centred healthcare.
QUALIFICATIONS AND EXPERIENCE
Interested candidates must possess the following:
- A Bachelor of Medicine, Bachelor of Surgery (MBBS/MBChB) degree from a recognised institution.
- A valid practising licence and current registration with the Medical and Dental Council of Nigeria (MDCN).
- A recognised postgraduate medical fellowship, preferably FWACP or FMCP, relevant to the organisation's clinical services.
- A minimum of 8–10 years of post-qualification clinical experience.
- Demonstrable experience in a senior clinical leadership, medical management or hospital management role.
- Proven experience leading and supervising multidisciplinary clinical teams.
- Strong knowledge of clinical governance, patient safety, quality assurance and healthcare regulatory compliance.
- Experience in healthcare service development, clinical audits, policy implementation and quality improvement.
- Experience in oncology, specialised healthcare, hospital operations or NGO-led healthcare programmes will be an advantage.
- A postgraduate qualification in Public Health, Healthcare Management, Hospital Administration or a related discipline will be an added advantage.
REQUIRED COMPETENCIES
- Strong clinical judgement and strategic leadership.
- Excellent people management and multidisciplinary team coordination skills.
- High standards of professional ethics, integrity and accountability.
- Strong analytical, problem-solving and decision-making abilities.
- Excellent communication, stakeholder engagement and report-writing skills.
- Ability to manage competing priorities and drive service improvement.
- Commitment to patient safety, clinical excellence and continuous professional development.
HOW TO APPLY
Interested and qualified candidates should send their CV and a cover letter to [email protected].
Email Subject: Application for Head of Clinical Services
Only shortlisted candidates will be contacted.