Customer Service Officer

Job Type: Full-time

Responsibilities

• Take food orders accurately and confirm all details with customers.
• Provide clear and accurate information about menu items, prices, and promotions.
• Handle customer complaints politely and resolve issues promptly.
• Liaise with kitchen and delivery teams to ensure timely and accurate service.
• Track and record customer orders, feedback, and complaints.
• Support sales by encouraging add-ons and repeat orders.

Requirements

• Minimum of OND/HND/B.Sc. (added advantage).
• English and Linguistics or related field is an added advantage.
• Previous experience as a Customer Service Representative is required.
• Basic literacy and numeracy skills.
• Ability to read, write, and communicate clearly in English.
• Knowledge of local languages is an added advantage.