Customer Service Officer

Job Type: Full-time

Responsibilities

· Take food orders accurately and confirm all details with customers.

· Provide clear and accurate information about menu items, prices, and promotions.

· Handle customer complaints politely and resolve issues promptly.

· Liaise with kitchen and delivery teams to ensure timely and accurate service.

· Track and record customer orders, feedback, and complaints.

· Support sales by encouraging add-ons and repeat orders.

Requirements

· Minimum of OND/HND/B.Sc. (added advantage).

· English and Linguistics or related field is an added advantage.

· Previous experience as a Customer Service Representative is required.

· Basic literacy and numeracy skills.

· Ability to read, write, and communicate clearly in English.

· Knowledge of local languages is an added advantage.