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Frequently Asked Questions
How quickly will I receive a response?
We typically respond within 24 hours during business days. High-priority and urgent requests are handled within 2-4 hours.
Can I schedule a call instead of emailing?
Yes! For complex issues or partnership discussions, we can arrange a call. Simply mention your availability in your message.
Do you offer phone support?
Yes, our phone support is available Monday through Friday, 9 AM to 6 PM WAT. For technical issues, live chat is often the fastest way to get help.
How do I report a bug or technical issue?
Use the contact form and select "Technical Support" as the subject. Please include detailed steps to reproduce the issue and your browser/device information.